Last updated: 31 July 2026

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These Terms & Conditions explain the rules that apply when you use the Direct Digital Growth website, contact us, request a Free Digital Review or interact with our online content.

By using this website, you confirm that you accept these Terms & Conditions. If you do not accept them, please do not use the website.

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1. About Us

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This website is operated by:

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Daniel Shemeld trading as Direct Digital Growth

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Business address: 9 Welton Close Tonbridge, Kent TN9 2QX.

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Email: info@directdigitalgrowth.co.uk

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Telephone: 01732 647130

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Direct Digital Growth provides website design and improvement, search engine optimisation, Google visibility, content, advertising and ongoing digital growth services to businesses across the United Kingdom.

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References to “Direct Digital Growth”, “we”, “us” or “our” in these terms refer to the business identified above.

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2. Purpose of These Terms

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These Terms & Conditions apply to your use of our public website and online content.

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They also apply when you:

• Submit a general enquiry

• Request a Free Digital Review

• Contact us through a website form

• Follow links to our social-media profiles

• Read or use our website articles, guides or other resources
   

Paid services are subject to a separate written proposal, quotation, order form, statement of work, service agreement or other written contract.

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If there is any conflict between these website terms and a separate signed client agreement, the separate client agreement will take priority for the services covered by it.

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3. Using Our Website

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You may use this website only for lawful purposes.

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You must not:

• Use the website in a way that breaks any applicable law or regulation

• Submit false, misleading, abusive or fraudulent information

• Attempt to gain unauthorised access to the website or connected systems

• Introduce viruses, malware, malicious code or other harmful material

• Interfere with the website’s operation, security or availability

• Use automated tools to scrape, copy or extract website content without permission

• Impersonate another person or business

• Use our contact forms to send spam, unlawful marketing or harmful content

• Copy or reuse our branding, logo, layouts or original content without permission
   

We may restrict or block access where we reasonably believe the website is being misused.

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4. Website Availability

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We aim to keep the website accurate, secure and available.

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However, we do not guarantee that:

• The website will always be available

• Access will be uninterrupted

• Every feature will work at all times

• The website will be free from errors, delays or technical problems

• The website will be compatible with every device, browser or operating system
   

We may suspend, withdraw, restrict or change all or part of the website without notice where reasonably necessary for maintenance, security, updates or business reasons.

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5. Website Information

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The information on this website is provided for general business information only.

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Although we aim to keep it useful and accurate, website content may not be complete, current or suitable for every business.

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Nothing on this website should be treated as:

• Legal advice

• Tax advice

• Financial advice

• Accounting advice

• A guarantee of search rankings

• A guarantee of leads, sales, revenue or business growth

• A binding quotation or service commitment
   

You should obtain appropriate professional advice where required.

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6. Free Digital Review

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Our Free Digital Review is an initial review of publicly available information.

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It may include observations relating to:

• Website layout and mobile usability

• Messaging and calls to action

• Public trust signals

• Google visibility

• Google Business Profile information

• Obvious online opportunities or issues

• Practical next steps
   

The Free Digital Review:

• Is based on information available publicly and information you provide

• Does not require private account access or passwords

• Is not a full technical audit

• Is not a complete keyword strategy

• Is not a full competitor analysis

• Is not a guarantee of improved rankings, traffic, enquiries or sales

• Does not create an ongoing client relationship

• Does not require us to provide paid work afterwards
   

We decide the scope, format and level of detail of each Free Digital Review.

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We may decline or stop a review where information is insufficient, the request appears abusive or misleading, there is a conflict of interest, or the business is not suitable for the service.

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7. Enquiries and Communications

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Submitting a form or sending us a message does not create a contract.

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A contract for paid work is formed only when:

• The scope and price have been agreed in writing

• Any required agreement, proposal or order has been accepted

• Any required deposit or initial payment has been received

• We have confirmed that work will begin
   

We may contact you using the details you provide in order to respond to your enquiry, complete a requested review, discuss possible services or manage an existing business relationship.

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Marketing communications are handled in accordance with our Privacy Policy and applicable law.

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8. Quotations and Proposals

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Any quotation, proposal, estimate or recommended plan is valid only for the period stated in that document.

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If no validity period is stated, it will normally remain open for 30 calendar days.

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Prices may change if:

• The scope changes

• New requirements are introduced

• Information originally supplied was incomplete or inaccurate

• Third-party costs change

• Additional work is requested

• Unexpected technical issues are discovered
   

A quotation or proposal does not guarantee availability until the work has been formally accepted and scheduled.

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9. Paid Services

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The exact services, deliverables, timescales, fees and responsibilities for paid work will be set out separately in writing.

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Paid services may include:

• Website design or improvement

• Local SEO and Google visibility work

• Google Business Profile support

• Tracking and analytics setup

• Content and social-media support

• Advertising setup or management

• Ongoing digital growth support

• Reporting, monitoring or consultancy
   

Unless agreed otherwise in writing:

• The client remains responsible for approving content, claims, prices and business information

• The client owns and controls its business accounts

• Direct Digital Growth should be added using appropriate collaborator or user permissions

• Clients should not send passwords through website forms or ordinary email

• Third-party platform fees are separate from our service fees

• Results depend on factors outside our control
   

10. Client Responsibilities

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Where paid services are agreed, the client may be required to:

• Provide accurate and complete information

• Supply content, images, branding and approvals on time

• Provide appropriate collaborator or user access

• Respond to reasonable questions and requests

• Review and approve work within agreed timescales

• Ensure that business claims, offers and content are lawful and accurate

• Obtain permissions for any content, photographs, logos or data supplied

• Pay fees when due
   

Delays in information, access, approval or payment may affect delivery dates.

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11. Third-Party Platforms and Services

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Our website and services may involve third-party platforms such as:

• Wix

• Google

• Meta, Facebook and Instagram

• Email providers

• Payment providers

• Analytics and tracking providers

• Social-media platforms

• Advertising platforms

• Domain and hosting providers
   

Third-party services are governed by their own terms, policies, prices and technical rules.

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We are not responsible for:

• Third-party outages

• Platform changes

• Account suspensions or restrictions imposed by a provider

• Changes to algorithms, rankings, advertising rules or platform features

• Third-party price increases

• Losses caused by a third-party platform outside our reasonable control
   

We may recommend third-party tools, but the final decision to use them remains yours.

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12. Search, Advertising and Business Results

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Digital marketing performance can vary.

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We do not guarantee:

• A particular Google ranking

• A specific number of website visitors

• A specific number of leads, enquiries, bookings or sales

• A particular advertising return

• Approval of advertising accounts or campaigns

• Continued access to any third-party platform

• That every recommendation will be suitable forever
   

Search engines, advertising platforms, customer behaviour, competition, budgets, website quality, reputation and market conditions can all affect results.

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Any forecasts, examples or projections are estimates only unless expressly agreed otherwise in writing.

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13. Intellectual Property

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Unless stated otherwise, the website and its original content are owned by or licensed to Direct Digital Growth.

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This includes:

• The Direct Digital Growth name and logo

• Website copy

• Page layouts

• Graphics and visual elements

• Original articles and guides

• Templates and documents

• Reports and review formats

• Downloadable materials
   

You may view and use the website for your own legitimate business information.

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You must not reproduce, republish, sell, license, distribute, modify or commercially exploit our original content without prior written permission.

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Third-party names, logos, images and materials remain the property of their respective owners.

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14. Content You Provide

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If you send us content, information, images, logos or documents, you confirm that:

• You have the right to provide them

• Their use will not infringe another person’s rights

• They are accurate to the best of your knowledge

• They are not unlawful, defamatory, misleading or harmful
   

You give us permission to use supplied material where reasonably necessary to respond to your enquiry, complete a requested review or provide agreed services.

Any wider use, including a public case study, testimonial or portfolio feature, will require appropriate permission.

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15. Links to Other Websites

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Our website may include links to third-party websites, social-media profiles or external resources.

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These links are provided for convenience and information.

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We do not control external websites and are not responsible for:

• Their content

• Their availability

• Their security

• Their privacy practices

• Their products or services

• Any loss arising from your use of them
   

A link does not necessarily mean that we approve or endorse the third party.

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16. Privacy and Cookies

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Our Privacy Policy explains how we collect, use, store and protect personal information.

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Our Cookie Policy explains how cookies and similar technologies may be used.

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Where required, non-essential cookies and tracking technologies will be controlled through our cookie-consent tools.

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By using the website, you should also read:

• Our Privacy Policy

• Our Cookie Policy
   

17. Security

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You are responsible for using appropriate security measures when accessing our website or communicating with us.

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You should not send passwords, payment-card details or highly sensitive information through standard website forms.

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We use reasonable measures to protect the website, but no website, email system or online service can be guaranteed completely secure.

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18. Limitation of Liability

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Nothing in these terms excludes or limits liability where it would be unlawful to do so.

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This includes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any other liability that cannot legally be excluded
   

To the fullest extent permitted by law, we will not be liable for indirect or consequential losses arising from use of the public website.

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This may include:

• Loss of profit

• Loss of revenue

• Loss of business opportunity

• Loss of anticipated savings

• Loss of goodwill

• Loss of data

• Business interruption
   

We are not liable for decisions made solely on the basis of general website content or a Free Digital Review.

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Any liability relating to paid services will be governed by the separate written agreement for those services.

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These terms do not affect any legal rights that cannot be excluded.

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19. Indemnity

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If you use the website unlawfully or provide material that infringes another person’s rights, you may be responsible for reasonable losses, claims, costs or expenses caused by that conduct.

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This provision applies only to the extent permitted by law.

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20. Termination or Restriction

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We may restrict or end access to the website where we reasonably believe that:

• These terms have been breached

• The website is being misused

• Security is at risk

• Fraudulent, abusive or unlawful activity is taking place

• Restriction is necessary to protect us, our users or a third party
   

Any rights or obligations intended to continue after termination will remain effective.

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21. Changes to the Website

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We may update, change or remove website content, pages, services, features or links at any time.

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We are not required to keep old website content available.

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Where appropriate, we may update these Terms & Conditions to reflect changes to:

• Our services

• Our website

• Technology

• Third-party platforms

• Legal or regulatory requirements
   

The latest version will be published on this page.

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22. Severability

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If any part of these terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.

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The affected provision will be treated as modified only as much as necessary to make it valid and enforceable.

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23. Waiver

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If we do not immediately enforce a right under these terms, that does not mean we have waived it.

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A waiver is effective only if confirmed in writing.

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24. Third-Party Rights

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Unless expressly stated otherwise, a person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

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25. Governing Law and Jurisdiction

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These Terms & Conditions and any dispute connected with the website are governed by the laws of England and Wales.

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The courts of England and Wales will have jurisdiction, except where applicable law gives an individual consumer the right to bring proceedings in another part of the United Kingdom.

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26. Contact Us

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For questions about these Terms & Conditions, contact:

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Direct Digital Growth

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Email: [Insert business email address]

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Telephone: [Insert business telephone number]

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Postal address: [Insert business postal address]

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27. Changes to These Terms

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We may revise these Terms & Conditions when our website, services, business arrangements or legal obligations change.

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The updated version will be published on this page.

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The “Last updated” date at the top shows when these terms were most recently revised.